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Caller can't hear me but I can hear them

I've only had Samsung galaxy s5 for one week and have had couple of occasions where I am talking on phone and I can hear caller but they can't hear me. I have to hang up and redial. This had happened regularly on my old phone (Nokia lumia)...I thought it was that phone that was at fault,but obviously with a brand new phone, it's still happening. ... i have also had new sim as it was an upgrade, can anyone help please?
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Topics: 563
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Registered: ‎04-04-2012

Re: Caller can't hear me but I can hear them

Unless you have something covering the mic it must be a network issue.
Report it to CS and check with other people in your area on O2 to see if they have the same problem.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)