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Level 1: Joiner
Posts: 4
Registered: ‎04-09-2016
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Business customer / unlock old phone with payg sim

Hi I am hoping someone can help me. I am getting no where fast with online chat. I have an active business account which I’ve had for 12 years. Same number. One of my old phones which I no longer use my business number in as I upgrade every two years needs unlocked. I just put a payg sim in to activate it as I thought that what u had to do. I have filled out the online form but I’m not sure it’s gonna work. Chat told me the number connected to the phone was my existing number but I don’t want my phone u locked, it’s the old one. I know this sounds so confusing but can anyone shed any light on this. I also need it unlocked ASAP I can’t wait 30 days!’
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Registered: ‎04-01-2009

Re: Business customer / unlock old phone with payg sim

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Re: Business customer / unlock old phone with payg sim

@LeanneM The unlock should be done by IMEI number 

Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎04-09-2016

Re: Business customer / unlock old phone with payg sim

That’s was I am thinking but wasn’t sure. Is there any way to speed it up?!!
Posts: 87,131
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Registered: ‎04-04-2012

Re: Business customer / unlock old phone with payg sim

@EmilieT may be able to pull some strings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎04-09-2016

Re: Business customer / unlock old phone with payg sim

Hopefully!! Thank you
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Registered: ‎18-04-2018

Re: Business customer / unlock old phone with payg sim

Good morning @LeanneM Smiley Happy It sounds like you've followed the right process so far, but if this is really urgent or if you're worried something might have gone wrong, I'd gladly get someone on my end to look into it for you! I'll need a few more details, so please keep an eye out for a Private Message shortly.

 

Thanks @jonsie for helping out, and @MI5 for the mention thumbsup

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Level 1: Joiner
Posts: 4
Registered: ‎04-09-2016

Re: Business customer / unlock old phone with payg sim

Phone unlocked in less than 18 hours! Wonderful service. Thanks to all.
Posts: 68,927
Topics: 545
Solutions: 3,388
Registered: ‎04-01-2009

Re: Business customer / unlock old phone with payg sim