29-10-2014 23:06 - edited 29-10-2014 23:08
I purchased a new iphone six plus on staurday and iam still awaiting for the service to be connected ,i have been back to the welwyn store 4 times and i was promised after 5 days that it would be connected tonight i received a call from 02 to say that it had finally been connected when i tried later on that evening to make a call it dint work and had no service i went onto the chat and spoke to adrian he advised me that he would need to activate it and it would take a further 48 hours that would mean i would have been with out my telephone for nearly a week ,i wish i had gone to a further air time provoder but i was loyal and came back to o2 with another contract signed i now ask my self why as Adrian ended the chat leaving me hanging and with no answers ? 02 needs to sort out there infostructure other wise it will be a futher company in the hands of the liquidators !
on 29-10-2014 23:09
Have you ported your number in? I see no other reason as to why you aren't connected after this length of time but even so, porting is usually done within 48 hours.
on 30-10-2014 06:10
If you have ported to O2 from another Network then it may also be beneficial to speak to your previous Networks Customer service too.
Try turning Airplane a mode On and Off or Turn the phone off and on to help re connection.
Where did you purchase the iPhone 6 Plus from ? I ask just incase if it was privately that the phone hasn't been imei blocked.
What iOS is the iPhone on ? I ask as iOS 8.0.1 caused a 'No Service' issue. Please make sure it's on iOS 8.1
Try Settings -> General -> Reset -> Reset Network Settings.
Can you try the SIM card in another phone as a process of elimination.
I note you last spoke to chat. While they are ok for low level general enquiries ,I would suggest speaking to O2 UK Customer Services http://www.o2.co.uk/contactus via telephone to chase this up.
If this has been o2's fault then you can ask for a Goodwill Gesture to cover the lost days usage by either again speaking to Customer Services or by filling in the official complaints form here http://www.o2.co.uk/how-to-complain/complain
I hope you gain service soon and look forward to hopefully a positive next update.
on 30-10-2014 11:47
Keep onto CS and the store to help you out.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)