29-10-2014 23:06 - edited 29-10-2014 23:08
29-10-2014 23:06 - edited 29-10-2014 23:08
I purchased a new iphone six plus on staurday and iam still awaiting for the service to be connected ,i have been back to the welwyn store 4 times and i was promised after 5 days that it would be connected tonight i received a call from 02 to say that it had finally been connected when i tried later on that evening to make a call it dint work and had no service i went onto the chat and spoke to adrian he advised me that he would need to activate it and it would take a further 48 hours that would mean i would have been with out my telephone for nearly a week ,i wish i had gone to a further air time provoder but i was loyal and came back to o2 with another contract signed i now ask my self why as Adrian ended the chat leaving me hanging and with no answers ? 02 needs to sort out there infostructure other wise it will be a futher company in the hands of the liquidators !
on 29-10-2014 23:09
Have you ported your number in? I see no other reason as to why you aren't connected after this length of time but even so, porting is usually done within 48 hours.
on 30-10-2014 06:10
on 30-10-2014 06:10
on 30-10-2014 11:47
on 30-10-2014 11:47