I received my brand new I phone 11 today, excited to set up but sadly got to the hello language page and the phone is stuck . Tried volume up and down and side button but doesn't change anything it seems to loop back straigh to the hello page
Swipe up from "Hello" screen to enter your preferred language.
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You swipe up from Hello and it goes to language selection.
You tap on your language, then nothing?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Its a white screen with Hello in the middle which is flashing and the word Hello changes to different languages. At the top is a lock symbol with swipe up to unlock. When I swipe up, for a moment you see the number pad and it goes back to white Hello screen
It shouldn't be locked or showing the keypad at all at that point.
Do you have a PC or laptop?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
@Km22knl there will be ways to try and resolve it yourself (connecting to a PC / Mac and putting your device into recover mode may help), but given this is a new phone I would make an appointment at your local Apple Store and get them to resolve / replace as you'll be well in warranty
