Brand new I phone 11 can’t get past the language Home Screen

[Km22knl]

Hi 

I received my brand new I phone 11 today, excited to set up but sadly got to the hello language page and the phone is stuck . Tried volume up and down and side button but doesn't change anything it seems to loop back straigh to the hello page 

frustrated doesn't come close

Any advise to get it going please 

[MI5]

@Km22knl 

Swipe up from "Hello" screen to enter your preferred language.

[Km22knl]

Thankyou I cant swipe up on the Langage screen either

[MI5]

@Km22knl 

So just checking......

You swipe up from Hello and it goes to language selection.

You tap on your language, then nothing?

[Km22knl]

Its a white screen  with Hello in the middle which is flashing and the word Hello changes to different languages. At the top is a lock symbol with swipe up to unlock. When I swipe up, for a moment you see the number pad and it goes back to white Hello screen 

[MI5]

That's not right at all @Km22knl 

It shouldn't be locked or showing the keypad at all at that point.

Do you have a PC or laptop?

[PhoneChanger]

@Km22knl there will be ways to try and resolve it yourself (connecting to a PC / Mac and putting your device into recover mode may help), but given this is a new phone I would make an appointment at your local Apple Store and get them to resolve / replace as you'll be well in warranty