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Blacklisted Phone

LukeW
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Hello,

So towards the end of last year I bought a refurbished phone from GiffGaff because mine had sadly broke.

The phone I bought I was told was blacklisted and after a while i was informed it was no longer blacklisted and it did work with my new SIM Card (note my old SIM card I tried was O2 and my new was Three).

Now I’ve upgraded over Christmas I have decided during covid to try and get some extra cash, I have tried to sell to Handtec and they have told me it’s still blacklisted and due to UK law they will not send it back or grant me the money.

This is understandable but I have been told it’s blacklisted to O2 even tho I bought from GiffGaff, can I get this lifted by O2?
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madasaf1sh
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@LukeW

Giffgaff is owned by O2's parent Telefonica.

Sounds like someone has blacklisted as a lost stolen device or tried to do an insurance claim against your IMEI

I would recommend having a look on checkmend (it does cost £2) and this will then give you a report which will show exactly where the blacklist is.

You will then need to contact GiffGaff im afriad, as they sold you the handset.
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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MI5
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@LukeW 

You need to go back to giffgaff as they sold you the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
  • 12014 Posts
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Registered:
@LukeW

Giffgaff is owned by O2's parent Telefonica.

Sounds like someone has blacklisted as a lost stolen device or tried to do an insurance claim against your IMEI

I would recommend having a look on checkmend (it does cost £2) and this will then give you a report which will show exactly where the blacklist is.

You will then need to contact GiffGaff im afriad, as they sold you the handset.
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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LukeW
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Thank you!
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LukeW
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Thank you very much i will do that!
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MI5
Level 94: Supreme
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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