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Anonymous
Not applicable

on ‎07-01-2014 22:29

on ‎07-01-2014 22:29

Hi can someone help. I've a monthly contract have been for many years unlimited texts etc but have been charged for texts over Xmas and new year. Have I missed any new info. Any help would be appreciated
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MI5
Level 94: Supreme
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on ‎07-01-2014 22:32

on ‎07-01-2014 22:32

If you sent them as MMS rather than SMS (ie to groups of people) you will be charged as they do not come out of your allowance.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎07-01-2014 22:32

on ‎07-01-2014 22:32

If you sent them as MMS rather than SMS (ie to groups of people) you will be charged as they do not come out of your allowance.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎07-01-2014 22:34

on ‎07-01-2014 22:34

If you've been charged 35p per message, that's an MMS charges, like said by MI5, not included in your allowance unfortunately

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perksie
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on ‎07-01-2014 22:35

on ‎07-01-2014 22:35

MI5 is right and you can see the reasons here:

 

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,T=guruCase,VARSET_COBJID=52283,P...

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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gemz4the1
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on ‎07-01-2014 22:37

on ‎07-01-2014 22:37

I recently learned that if you send a text but add a smiley face or other icon to it, then it will almost always go through as a MMS even if you don't think it is the general MMS format (a picture).

 

See more information here:

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,T=guruCase,VARSET_COBJID=52283,P...)

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MI5
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on ‎07-01-2014 22:38

on ‎07-01-2014 22:38

You can turn off MMS auto conversion in settings. Also, on an iPhone turn off the subject field option and don't send any sms to email addresses.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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