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Being charged for MMS messages that I sent as SMS problem

Hughmungus
Level 2: Apprentice
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Recently swapped to an iPhone 5 and head to swap to a nano sim, the change didnt go smoothly and I had to ring O2 to help activate my message service which they did. When I sent a message to a few of my contacts to tell them I was back online it seems that I was charged for MMS rather than simple MMS as the message was just text.

Contacted O2 who sent it to the grandly titled Network Investigation Team, err ally I ask you ?, and they came back after 4 days telling me that I had sent the messages.

THAT WASN'T THE QUESTION, THE QUESTION WAS I HAVE BEEN CHARGED MMS RATE FOR SMS RATE (sorry for shouting).

once again I have made a complaint and had to convince the nice Indian lady that I hadn't sent 150 MMS messages within a 30 seconds period on the 2nd of November.

 

Is there anyone else within the O2 empire that I can speak to if this sin,t sorted.

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adamtemp64
Level 66: Unequalled
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@macblank wrote:
the only way is to now go field a formal complaint.

they have 6 weeks (if I remember) to deal with it

if you stil feel that the resolution is not to your satisfaction you can the contact Ofcom.


wrong

after following the full complaints procedure listed here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C... you do not complain to ofcom but you contact Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

 

After the 8 week deadlock situation

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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macblank
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sounds like something that's already been answered before.

if you send more than 160 characters (standard 1 sms length) then it will be sent as an MMS.

also it's very easy to forget if u send.on a joke or similar to other friends that u can easily send that many in such a quick time.
Old Phone Geek!!! A Mobile User Since 1993
Samsung Galaxy S3

Feel Free to Add Kudos, If I Have Helped slight_smile
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Zombie_Fried
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That was and expensive mistake. 150 mms at 29p each. £43.50 in 30 seconds. Smiley Surprised

you should be able to go more than one sms before it turn's it into mms. I think on my s3 its about 3sms before it makes it mms.

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adamtemp64
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Just ensure that you are not entering a subject as that auto sends as an 

mms I have subject line turned off in settings.

 

also on an iPhone from my experience longer than 160 send as SMS not mms.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
Level 94: Supreme
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@adamtemp64 wrote:

also on an iPhone from my experience longer than 160 send as SMS not mms.


Yes mine just go as multiple sms.

 

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Hughmungus
Level 2: Apprentice
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Thanks folks, all I sent was few lines passing on a number,O2 being no help and trying to fob me off. Who can I contact next ?

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macblank
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the only way is to now go field a formal complaint.

they have 6 weeks (if I remember) to deal with it

if you stil feel that the resolution is not to your satisfaction you can the contact Ofcom.
Old Phone Geek!!! A Mobile User Since 1993
Samsung Galaxy S3

Feel Free to Add Kudos, If I Have Helped slight_smile
Message 7 of 18
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adamtemp64
Level 66: Unequalled
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Registered:

@macblank wrote:
the only way is to now go field a formal complaint.

they have 6 weeks (if I remember) to deal with it

if you stil feel that the resolution is not to your satisfaction you can the contact Ofcom.


wrong

after following the full complaints procedure listed here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C... you do not complain to ofcom but you contact Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

 

After the 8 week deadlock situation

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 8 of 18
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macblank
Level 15: Gaining a Reputation
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@Adam

thanks for being so humble in your correction!

I hadn't realised it had changed that much.tbh quickly looking through that page I wasn't that far off.

next time u feel that someone has got something ars* about try humility or you may find someone also being rude to you!
Old Phone Geek!!! A Mobile User Since 1993
Samsung Galaxy S3

Feel Free to Add Kudos, If I Have Helped slight_smile
Message 9 of 18
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Hughmungus
Level 2: Apprentice
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Well I went online chat this morning to the complaints dept, they have agreed to remove the excessive charges but I have to pay first and they will refund next month WTF!, what other large service company does this.

no doubt if I don't pay the extra unlawful fees they will suspend my service.

 

tin pot company with no customer service whatsoever.

 

what a should I do next !

Message 10 of 18
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