Barred account

[Anonymous]

Why still cant call or send messages although they already taken the payments in my accoun??? Even i cant call costumer service???? What should i do???

[MI5 · Accepted solution]

When was payment taken?
It can sometimes take up to 24 hours to reconnect services.
Try also re starting your phone.

[Anonymous]

Theres no way to call costumer service even i cant to 02 shop,, any one can help me to activate my number??

[Anonymous]

Ok, i'll try. Thanks

[MI5]

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@Anonymous wrote:
Theres no way to call costumer service even i cant to 02 shop,, any one can help me to activate my number??

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There is a number on this link to call from a landline or you can use any O2 phone to dial the CS short codes http://www.o2.co.uk/contactus

[Anonymous]

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@Anonymous wrote:
Theres no way to call costumer service

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Live chat to the rescue?  

Sorry, I know I will be politely advised that live chat is not perfect, but..... 

[jonsie]

Ifor you go instore they will allow you to call customer service. Reconnection will normally take place at midnight. ..

[jonsie]

Live chat. ..live? Yes,  good luck:smileywink:

[Anonymous]

Do you perhaps have a friend / work colleague who is on an O2 contract so you could use their phone to ring 202 ? Nkt someone on O2 Payg as they cannot dial out to 202.

[Anonymous]

In future pay by by direct debit so that this situation doesn't occur again