Apple watch mobile data stuck in activating

[pristmarks]

Hello,

I got an apple watch se 2nd gen on Tuesday directly from apple and paired it with my phone and O2 account. I chose the only airtime plan option available for me, that was a £5 monthly plan and every since the mobile data is stuck in O2 activating. No one has any idea what’s going on, some said that it’s because I don’t have an active apple watch airtime plan and when they try getting me one they can’t as it is already activating to one. Some said that it could be normal to take several days to connect and finally I was told there was actually an issue and that they raised a ticket and that they will get back in contact in 5-10 days. I feel it’s really frustrating as I didn’t find similar issues happening with other network providers and the fact they have no idea what’s going on when I read on another post tons of people having the same issue. Luckily I only have 2 months left on my contract so I wouldn’t loose much to just end it now. 

[pristmarks]

3 weeks tomorrow and still no access to data on my watch! 
This week I’ll be looking into getting a new provider

[Vostick]

I am having the same issue and am at a loss how to solve. I have seen that @O2Sarah- often helps?

[Vostick]

@O2Sarah- are you able to advise what I should do to resolve this? Many thanks 

[pgn]

Hi @Vostick - the forum advisors, of which O2Sarah- was one, were disbanded as a service a while back now - hence "Former Staff":

You will have to persist with CS via phone, 202 from your O2 Contract mobile, or via Social Media using the link just below this post, or...

Take phone, watch and photo-id into an O2 Shop and get them to check out things on the O2 side for you. Good luck!

[Vostick]

Thanks - from my attempts so far online/twitter I think I will end up cancelling and going somewhere else. 

[pgn]

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@Vostick wrote:

Thanks - from my attempts so far online/twitter I think I will end up cancelling and going somewhere else. 

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14-day cancel:  https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Otherwise, info here: Guide: Cancelling Your Contract 

Good luck, @Vostick.

[MH38]

I'm running into the same problem and customer service is unable to support. Any ideas how I can get my watch out of this 'activation' loop? 

[pgn]

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@MH38 wrote:

I'm running into the same problem and customer service is unable to support. Any ideas how I can get my watch out of this 'activation' loop? 

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All info on the Forum in here, @MH38 - many ask you to reach out to O2's Social Media team vie FB or Instagram - their X presence is unable to deal with support requests right now.

Activate Apple Watch Guide 

Please go through it carefully and follow guidance offered.

Good luck!