Apple watch SE 2nd gen help.

[MrsRochester]

Hi 

I upgraded to an SE back in January. Ever since, I have been unable to have my watch and phone apart, I just get a red cross at the top of the watch screen if they are not together. Despite paying for the luxury of being able to do so. So, i have two questions. 

1, what the heck is going on? i have unpaired and re-paired, switched on and off many times.

2, Someone at o2 customer services said something about doing an esim reset. But that in 24 hours i need to go into the watch app on my phone and press "cellular". I don't have a "cellular" option in the watch app on my phone. Am i looking in the wrong place?

Any help gratefully received. 

[pgn]

If your phone and watch are at most recent revisions, and your watch app is stuck with an error code number, then you will need assistance from O2, and possibly a new physical SIM for your phone after the watch eSIM has been reset, @MrsRochester - I will tag the O2 Advisors @O2KyleW and @O2Jonathan on duty today after 9am and 10am respectively: keep a watch here for a reply from one of them later, as they will need more info from you to proceed. Meanwhile, check you are using the latest phone version from Apple, I think it is 16.1 on phone, or higher, and 9.3 on watch. You can do this with phone and watch latched to your home WiFi. Good luck!

[O2KyleW]

Hi 

I will private message you shortly

[MrsRochester]

Morning! Thing is, I don't get an error code. It is just that wee red cross..

[pgn]

Hi @MrsRochester - did you get to see your "Private Message" from @O2KyleW? It will be in the little Envelope icon area at top right if you are on a laptop or PC, or under Message when you click on your avatar at top-right if on mobile or tablet view of the forum. Hope he gets your red cross sorted!

[MrsRochester]

Yup, we are chatting. Thank you. 

[MrsRochester]

Does anyone know if he is maybe off shift now? He just stopped replying and NOW I have the error code 14 and have no idea what to do…

[pgn]

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@MrsRochester wrote:

Does anyone know if he is maybe off shift now? He just stopped replying and NOW I have the error code 14 and have no idea what to do…

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@O2KyleW is meant to be on-shift until 8pm today - perhaps he's popped out for a coffee break?

[Cleoriff]

*Sighs* 🙄

[Breanna]

Were you able to get this sorted @MrsRochester?