Apple Watch won’t connect to cellular

[DarrellB]

Hi

i have an activated Airtime Plan on my Apple Watch. However I can’t access calls/texts/data. 
in the About section of the Watch, sometimes it says No SIM and other times it says ‘SIM not provisioned’

I have tried unpairing and re-pairing, removed data plan and reactivated - nothing is making cellular work. 

any help please?

[Cleoriff · Accepted solution]

@DarrellB 

There is a problem with O2 and the Apple watch set up. O2 are aware and working on a fix.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[DarrellB]

Thanks

Airtime plan has activated fine, but nothing else works after that. Called 202 and they aren’t aware of any issues apparently. They’ve reset my SIM, so I’ve had to sign up again for the plan and wait 24 hours to see if that works. Can’t say I’m very optimistic….

[adj1979]

ring them again they are aware of an issue, i have the same issue and now been told it may take a while to fix the issue, not very helpful but at least they admit there is an issue!

the problem is with accounts with new iphones and/or watch contracts?  i had to ring three times yesterday before they admitted to a known issue?

[Cleoriff]

@adj1979 @DarrellB 

Others who aren't getting calls have found disabling 5G helps.

https://www.makeuseof.com/how-to-disable-5g-on-any-device/ 

(It doesn't fix any other issue with the watch pairing with phone)

[adj1979]

Sorry for the late reply! o2 are aware of the problems & they have said there is no time frame for a fix and have now said i can return the phone and watch and they will cancel the contract!

[DarrellB]

Any further update on this? My airtime plan on the watch has gone back to ‘Activating’ and has been like this the past couple of days. I originally set this up on 29th March. 

can someone look into this for me? It’s getting ridiculous now. 

[ChazRed]

I’m having the same issues! It’s so bad, why won’t they tell us whats going on and how long it will take to fix? I ring them once a day now

[Themadwife]

My shop have asked for my account to be reset - as Watch app still saying ‘O2 activating’ data plan. Luckily guy at my store is chasing it for me and keeps me updated - I’ll let you know if I get any progress 

[DEtheridge]

Four calls to O2 yesterday.

All denying a problem. They've now stopped talking to me since I asked if they would stop taking payments on the data plan. Tried to contact them on Facebook, all happy until I mentioned stopping payments and a refund for the months I haven't been able to use the plan