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Apple Watch series 7 cellular still not activated after a week

Carrie-Ann1985
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Hi I recently upgraded to the cellular series 7 it’s now been a week and a day and I am still waiting for my o2 data to activate I have contacted o2 several times and they have told me to wait 24 hours they told me it was my end but it was there end I don’t seem to be getting anywhere I  am starting to regret my decision of purchasing the new Apple Watch as I am not getting the most out of it can anyone help as I am not getting any help of o2 customer service they have said it’s been escalated to the technical team and i am still getting nothing 

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MI5
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@Carrie-Ann1985 

Only O2 can help you unfortunately.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

@Carrie-Ann1985 

Only O2 can help you unfortunately.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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ChazRed
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I’m having the same issue!!! Have you got it sorted yet? O2 are fobbing me off sooooo much! I call them everyday now! Have you had your phone connected yet.

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Carrie-Ann1985
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Hi @ChazRed  it started working after a week and a half I called o2 and they escalated it to the technical team but I think at a lot of people had the same issue 

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Themadwife
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Same problem. Guy at my store been helpful. O2 have had technical issue with connection to Apple Watch, but now sorted, BUT, as I tried to initiate my data plan with my new Apple Watch during that period , the message on my Watch  is still ‘O2 activating’ . Guy at store wants this reset, but has had to resort to sending a ticket to Head office to get my account reset. I’m still waiting after 24 hours of that being sent, but guy  from shop keeps calling me and updating- has promised me refund on data plan etc 🤞🤞🤞

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cla
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Well its been a week so far from order received by O2 still Activating taking MI5 advise as above post 2

 

 

Facebook    https://o2uk.co/O2CFB

Twitter        https://o2uk.co/O2CTW 

Instagram   https://o2uk.co/O2CIG

 

Will send same message to All three accounts.I can't go through the chat thing again otherwise it'll count as a full time job - unpaid.

There was some posts re technical problem o2 are aware of, anyone know anything about this? I can't find the thread again thanks CLA

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