Apple Watch screen shattered

Gareth9 · ‎26-01-2021

Hi.
I’ve woken up this morning and my Apple Watch screen has shattered- has anyone else had this happen? It was in perfect shape last night, and hasn’t had any impact (I guard this thing with my life). Does anyone know what may have caused this and how O go about getting it resolved? I still owe £200 before I can upgrade but I feel as this is clearly some sort of fault, O2/Apple should repair this?

MI5 · ‎26-01-2021

@Gareth9

I'd go directly to Apple https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎26-01-2021

@Gareth9

You could try Apple first https://www.apple.com/uk/

or if they wont help then you will need to return it to O2 for repair.

https://www.o2.co.uk/help/device-and-sim-support/our-faults-and-repairs-policy

Veritas Numquam Perit

O2

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