Apple Watch - not able to add mobile plan!

[TK2]

Hiya! 

Seen this being posted a few times, but I need help! 

Upgraded my series 5 to an ultra and at the same time paid off my 13 pro max and when to a o2 sim only on a monthly plan. 

I have been unable to add my mobile plan onto the watch, and after talking to the support agents and suggesting that a re-set of the e-sim was needed (saw that was the fix for some) I was informed a ticket would be raised with Apple. No surprise to never be contacted by Apple! 

can anyone help me here, as its a feature i’m paying for! 

😩

[DarrenB]

Well, I called O2 this morning at 8am, I was told they can not help me unless my iPhone and Apple Watch are both 100% charged. They are calling me back at 7pm tonight to assist me.  I have already tried all steps seen on this website and apples but no joy.  Hopefully O2 will call back and be able to help.  Only got the watch from O2 on Monday, not a good start.

[DarrenB]

O2 never called.  I called them and they are going to get someone else to call me back 😫

[DarrenB]

And let down again.  We all know O2’s call centres close at 8pm so I won’t be getting a call back today.  Can anyone help me on this forum please ?

[gmarkj]

Can you get in touch with @Rocket and @DarrenB please @O2Ryan or @O2Sarah ?

[O2Ryan]

thanks for the tag @gmarkj ill send a private message over now.

[DarrenB]

Thanks Ryan, I await your reply.

[DarrenB]

Just want to thank @O2Ryan for fixing my watch issue 😁

[SaraG]

@O2Emma I am having the same issue not being able to add my Apple Watch to my o2 plan. Have made numerous calls to customer service and sake and nobody can help me! I keep getting g an error code 106

[SaraG]

@O2Ryan I have a watch issue not being able to add to my phone. Giving error code 106

[O2Emma]

Hi @SaraG I will send you a private message to look into this for you.