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Level 1: Joiner
Posts: 2
Registered: ‎20-01-2014
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Apple Watch esim plan more than expected

Wonder if anyone can help...

 

I have a 12 month SIM only contract for my iPhone and, around 2 weeks ago, added the Apple Watch plan.  I believed this was an additional £5 (incl. VAT).  However, I've just received my bill for May to June and I've been charged an extra £5.78 plus VAT.

 

I have tried to call O2 customer services but, given my working hours, it's been difficult to get through.  

 

Can anyone help?

 

Many thanks

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Posts: 79,899
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Registered: ‎04-01-2009

Re: Apple Watch esim plan more than expected

There may have been a pro-rata amount charged if the plan was added before your billing date @Ross45 

The best number to get through seems to be
0800 587 4005

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Level 1: Joiner
Posts: 2
Registered: ‎20-01-2014

Re: Apple Watch esim plan more than expected

That makes sense.

 

Many thanks for your fast response.

 

Much appreciated.

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Posts: 100,448
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Registered: ‎04-04-2012

Re: Apple Watch esim plan more than expected

[ Edited ]

@Ross45 

For info, the watch plan is also subject to the annual rpi increase.

https://www.o2.co.uk/prices

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,899
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009

Re: Apple Watch esim plan more than expected