Apple Watch contract stuck “activating”

[Vostick]

Any ideas how I get this resolved? I am on a monthly sim-only contract and have added Apple Watch for £5 per month. The status on my iPhone is “activating”. O2 services can’t see my contract online but I have received a contract via O2 text message.

[MI5 · Accepted solution]

@Vostick 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[joshersratters]

I have exactly the same issue, tried calling O2 support twice, they have no idea how the data plan works on a Watch... Please help.

[gmarkj]

Same advice applies @joshersratters - you will have to keep on with customer services, either by using social media (links above) or calling 202 or 0344 809 0202.

[Caseynw03]

Did you get it sorted? Mine doing same 

[Oxonian]

@Caseynw03 

This thread was last updated in September, so you'll need to tag @Vostick and @joshersratters to have any hope of receiving a reply.  

[Tom31]

I have the same issue esim activation for two weeks no update yet on my Apple Watch Ultra is this normal?

[Oxonian]

@Tom31 

This might help :-

Activate Apple Watch Guide 

Please let us know how you get on. 

[Enlli]

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@Tom31 wrote:

I have the same issue esim activation for two weeks no update yet on my Apple Watch Ultra is this normal?

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Not normal but certainly  common 

[lele_ck]

did this manage to get resolved? im having the same issue and none of the posts seem to help without "contacting o2 through social media" but majority of the time they wont help by figuring it out directly, its always 'a ticket has been submitted and you will be contacted soon' even though they never contact you back