Apple Watch Series 5 Data connection

[AppleW]

Hi,

I am a pay monthly customer on o2 and I have recently got an Apple Watch series 5. I have tried to connect the watch to mobile data as I am paying £5 per month for unlimited Airtime data for the Watch. However, when I try to set up mobile data using the watch app on iPhone I am faced with a message stating that I need to be a pay monthly customer. Does anyone know how to fix this ?

[MI5]

@AppleW 

Just checking you're a normal consumer account and not business?

If so, you'll need to call customer service to sort your account settings out.

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You may have to try a few times to get someone who knows what to do.

[LukasB]

Hey @AppleW just checking if this got sorted or if you still having trouble?

[AppleW]

Hi, I still haven’t unfortunately. I can’t seem to find a working support number that gets me through to speak to an actual person. Any suggestions ?

[O2Sophie]

Hi, AppleW,

Try either 0344 809 0202 or 202 from your handset, you should be able to get in touch with someone. If not, have you tried o2 webchat via myo2? Let me know how you get on.

[MI5]

@AppleW 

Lots of numbers and methods on the link I gave above.

Guide: Coronavirus Community Help and Support