Apple Watch Error 106

[djaychela]

So, I've moved over from Tesco to O2, about a week ago.

Today my new iPhone 15 Pro and Apple Ultra Watch 2 (the reason I swapped to O2) have arrived, and I've got the phone set up, and when trying to get the Mobile Service set up on the Watch (via the Watch app on the iphone), I'm getting error 106.

I've read that calling customer services on 202 is a huge waste of time, does anyone have any up-to-date help or advice?

[djaychela]

OK, another few days, still no callback from the "back office team".  Phoned 202 again.  First time, got cut off by them.  Second time, spoke to someone who was helpful and more useful than any others I've yet spoken to.  He actually seemed to have some idea, but couldn't reset the watch's eSim because the system wouldn't allow him to do that.  However, his knowledge was not complete as again he told me it's only possible to have the watch work as a separate device with a separate contract and different number (which isn't the case, hence all this messing about).

In the meantime I've also had WiFi calling enabled (it wasn't before) as this is apparently what the iPhone should be set for (and may enable Visual Voicemail which is also not working for me).   It has apparently fixed some other people's issues with this problem, but hasn't done it for me.

Apparently I'll get a call back in 72 hours from the back office team.  For anyone reading this, yes this is the third time I've been told this, and the last two times, I've not been called by them.

Oh, and for the record on here - it's now illegal in the UK for a network provider to say they only support features on their own handsets, so that's interesting given I have been told that a couple of times already.

[djaychela]

Apple have told me it's a network provider issue, so there's nothing they can do.

[MI5]

That is correct and judging by the hundreds of posts on here, it may never get resolved @djaychela 

[djaychela]

Well...that's not good enough. They can do it for the ones they sell, so they are breaking the law if you can't buy it from apple and get the same service.

Unfortunately I'm fairly tenacious.

[djaychela]

Another update, I'm just posting things on here so that anyone with Error 106 can see things that may or may not work...

I've read that swapping SIM can help as there can be issues with the original SIM not being set up correctly.  Anyway, went to the O2 shop in Bournemouth, and got the SIM swapped - done quickly and efficiently by the staff member in there.  Hasn't made any difference, still got error 106 when trying to set up Mobile Service.

[pgn]

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@djaychela wrote:

Another update, I'm just posting things on here so that anyone with Error 106 can see things that may or may not work...

I've read that swapping SIM can help as there can be issues with the original SIM not being set up correctly.  Anyway, went to the O2 shop in Bournemouth, and got the SIM swapped - done quickly and efficiently by the staff member in there.  Hasn't made any difference, still got error 106 when trying to set up Mobile Service.

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Not sure if you checked, but as the O2 store would not have customer WiFi, is there a spend cap on your account? Have seen that have weird effects, @djaychela.

[djaychela]

There is indeed a spend cap on my account... I put it in as I failed the credit check when I originally applied, and had to get the account set up on the phone.  No idea why I failed the credit check; own my home outright, have good credit history and solidly employed for the last 30 years...

Anyway, I've just tried getting it removed via live chat but they are "too busy", so I'll get that done next time I can face calling 202...  Thanks, I'll post back if that changes anything (or otherwise!)

[djaychela]

Spend cap removed...still getting error 106. But on the upside only 24 hours until the back office calls me back and fixes everything!😉

[djaychela]

So... 72 hours has come and gone, and guess what?  Yes, no phone call back from the elusive "back office team".  I'm also persuing this via twitter DM, but the response rate for each question is 24-36 hours, and we're currently at the 'asking bloody obvious questions' phase. 

Dismal.  I'm just about to call 202 again.

[djaychela]

... aaaaaand he's cut me off.