Guys, i have just received my watch back from o2 after they have fixed the smashed screen (top marks to o2 there). I am however, getting slightly frustrated at not being able to reconnect/attach my mobile data plan with the phone, and not being able to talk to anyone (although understanding current situation).
When i sent my watch back i was asked to delete the eSIM profile and unpair the watch. I did this. Now when i tried to set up the watch again i get the following message "oops, something went wrong. Try again and if the problem continues call 202 for free from your o2 mobile, quoting reference code 04".
Interestingly i know my watch was backed up befre i sent it away but that back up isn't showing.
Annoyingly, i managed to get on a live chat with someone who suggested I reset network settings, and that hasn't worked and then cut the chat off so i lost that access.
Can anyone help....please - as now i have a plan i am paying for but can't use it as i wanted to.
Sounds like the watch was replaced rather than repaired.
Error 04 is an existing watch on the account so will need removing by customer services Guide: Coronavirus Community Help and Support
The best number to get through seems to be
0800 587 4005
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