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Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Apple Music - Download Throttling

O2 has enough congestion on the network without allowing even more traffic due to all the streaming services out there.
Data traffic has to be managed, whether you like it or not, or else there would be some customers who would not be able to even download their emails.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
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Registered: ‎04-01-2009

Re: Apple Music - Download Throttling

Anonymous
Posts: 0

Re: Apple Music - Download Throttling

From reading the thread on EE, it boils down to, its encrypted traffic and:

 

“been difficult to differentiate peer to peer filesharing from iTunes/Apple Music”

 

No excuse really, but it would seem that technology has advanced faster than the networks can.

Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Apple Music - Download Throttling

Must be something in the way that Apple have set up their servers as someone else pointed out there is no issue with Google Music....?
I have to say I don't struggle with Spotify either.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 37
Registered: ‎20-09-2013

Re: Apple Music - Download Throttling

Think I've had enough of O2, going to switch to Vodafone. Apart from this problem, 3G/4G doesn't work properly in my area, O2 don't seem to acknowledge the issue.
Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Apple Music - Download Throttling

3g rarely works anywhere at the mo !!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Apple Music - Download Throttling


@jrhop123 wrote:
Think I've had enough of O2, going to switch to Vodafone. Apart from this problem, 3G/4G doesn't work properly in my area, O2 don't seem to acknowledge the issue.

Best advice is, get a pay & go sim for whichever network you are wanting to move to, even try a couple and see which gives the best coverage, best 3G, 4G coverage, and also the speeds that you will see on 3G, 4G.

 

I'm doing the exact same thing at this time as I'm moving away from O2 shortly after 17 years Shocked

 

I've been trying EE out and also tried Three out late on last year, both were good, but I find EE to be better in my area and the difference I see in just 3G coverage is like night and day compared to O2, which in my is patchy and seems to want to kick you off of it and onto EDGE/2G. Also, I can get double speed 4G in my area whereas I can't get 4G with O2.

Anonymous
Posts: 0

Re: Apple Music - Download Throttling

Well it's not been a successful experience, I can tell you that.

 

First call... we'll escale to Network Support and you'll get a response with 5 working days.  Nothing.

 

Second call.. we'll reset your network settings..  Restart phone after 30 minutes.  No change.

 

Third call.. we'll escale to Network Support and you'll get a reponse within 5 working days.  Nothing.

 

Last call it took them 20 minutes of convincing to acknowledge that I was even on a 4G SIM.  The whole thing is a joke.  I honestly used to think O2 was worth the extra money for customer service but this has literally proved otherwise.  You all said it and I never belived it.

 

No resolution.  No explanation.  No customer service.

 

My advice?  Don't use O2.  Spend your money elsewhere.

Posts: 101,874
Topics: 770
Registered: ‎14-01-2013

Re: Apple Music - Download Throttling

Hi @Anonymous

Sorry to hear of all these problems with no resolution. You may wish to complain following the steps laid out here http://www.o2.co.uk/how-to-complain

*The Game Is On*

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Posts: 117,686
Topics: 576
Solutions: 16,540
Registered: ‎04-04-2012

Re: Apple Music - Download Throttling

Try EE
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)