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Anyone one know how to activate a new sim for iPhone?

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Anonymous
Not applicable

on ‎07-07-2015 21:23

on ‎07-07-2015 21:23

Phone arrived today... 22022 not working it seems!

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MI5
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on ‎08-07-2015 13:29

on ‎08-07-2015 13:29

Only CS can activate a new sim unless it's a sim swap which can be done here http://swapmysim.o2.co.uk/ however, from the info we have, it appears to be a new contract?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎07-07-2015 21:31

on ‎07-07-2015 21:31

Any of the ways to contact on this link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎08-07-2015 13:21

on ‎08-07-2015 13:21

I'm sure you guys can offer other recommendations before @Anonymous has to contact CS.
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MI5
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on ‎08-07-2015 13:29

on ‎08-07-2015 13:29

Only CS can activate a new sim unless it's a sim swap which can be done here http://swapmysim.o2.co.uk/ however, from the info we have, it appears to be a new contract?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎08-07-2015 13:36

on ‎08-07-2015 13:36

Thanks everyone, eventually got it together - O2 being flaky last night. New iPhone set up is horrible, these days by the way. Had to enter a pass word 17 times for different mac apps. Frustrating!

 

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MI5
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on ‎08-07-2015 13:37

on ‎08-07-2015 13:37

At least you're sorted now slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎08-07-2015 13:39

on ‎08-07-2015 13:39

....and iPhones used to be so simple to set up!

Happy you got it sorted ☺

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to MI5

on ‎08-07-2015 14:40

on ‎08-07-2015 14:40

@MI5 wrote:
Only CS can activate a new sim unless it's a sim swap which can be done here http://swapmysim.o2.co.uk/ however, from the info we have, it appears to be a new contract?

You're totally right! 

Well... now we know your first post worked slight_smile

 

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