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Anonymous
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Any time, any network minutes UNLIMITED

I have been charged for minutes??? contract is any time, any network minutes,unlimited.  This is my daughters phone and I was informed that she could not go over her allowance???  Why would I be charged for her calling a friend's mobile. If she has used up her data allowance, would this affect the minutes?

 

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Posts: 103,983
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Any time, any network minutes UNLIMITED

All standard U.K. Mobile numbers should be included regardless of data allowance.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,553
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Any time, any network minutes UNLIMITED

Data will have no effect on minutes. It may be that she has called numbers not covered by her allowance or international numbers. Check here for chargeable numbers

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

You can check the numbers charged for in My O2. 

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Posts: 89,738
Topics: 745
Registered: ‎14-01-2013

Re: Any time, any network minutes UNLIMITED

[ Edited ]

As this is your daughters phone she may well have sent pictures or MMS (including emoji's)...She would be charged for those

https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

A breakdown of costs will show in My O2....http://www.o2.co.uk/myo2

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Posts: 80,553
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Any time, any network minutes UNLIMITED

I would think that's the most likely explanation @Cleoriff and at around 40p per message it will prove expensive. 

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Posts: 103,983
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Any time, any network minutes UNLIMITED

Check her MyO2 for a breakdown of additional charges http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Re: Any time, any network minutes UNLIMITED

Hey @Anonymous did you get a chance to check your My O2 and find out what the charges were for? 

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