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Any time, any network minutes UNLIMITED

Anonymous
Not applicable

I have been charged for minutes??? contract is any time, any network minutes,unlimited.  This is my daughters phone and I was informed that she could not go over her allowance???  Why would I be charged for her calling a friend's mobile. If she has used up her data allowance, would this affect the minutes?

 

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MI5
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All standard U.K. Mobile numbers should be included regardless of data allowance.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 2 of 7
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jonsie
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Data will have no effect on minutes. It may be that she has called numbers not covered by her allowance or international numbers. Check here for chargeable numbers

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

You can check the numbers charged for in My O2. 

Message 3 of 7
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Cleoriff
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As this is your daughters phone she may well have sent pictures or MMS (including emoji's)...She would be charged for those

https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

A breakdown of costs will show in My O2....http://www.o2.co.uk/myo2

Veritas Numquam Perit

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jonsie
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I would think that's the most likely explanation @Cleoriff and at around 40p per message it will prove expensive. 

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MI5
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Check her MyO2 for a breakdown of additional charges http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
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Martin-O2
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Hey @Anonymous did you get a chance to check your My O2 and find out what the charges were for? 

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