31-01-2020 17:57 - edited 31-01-2020 17:59
Follow the info here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
You’ll need to package it up how you got it. That means using the original packaging and including any accessory or bundle packs. If you bought your device from an O2 shop you’ll need to return it there. If you ordered it online or over the phone, you’ll need to contact us.
on 10-02-2020 16:39
Hey @user2 , hope you're doing well.
As it's been a few days since you posted about the AirPods, I just wanted to check if you managed to sort this out ok in the end?
Cheers for the help above @Cleoriff
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