AirPods Order

[kami04]

I placed an order for AirPods on Sunday and they should’ve arrived on Tuesday which was yesterday. They sent me 3 emails with attachments on legal documents and the device plan. O2 even charged me £30 but on my bank account it is still under ‘pending transactions’. I’m worried that they won’t arrive or the order hasn’t been placed because I haven’t even received an order number or anything like that. What should I do? 

[jonsie · Accepted solution]

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call