Solved: Account help!!

Belle05 · ‎25-09-2017

I have an account and recently changed it to pay monthly sim only. I did this in store and they asked for an email to confirm details - Now my account does not seem to work and it doesn't work on old account either - says nothing here!

Cleoriff · ‎25-09-2017

Hi @Belle05. You need to speak to customer services to see if they need to reset your account. https://www.o2.co.uk/contactus They need to check if you have the correct sim for the new account as well

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎25-09-2017

Hi @Belle05. You need to speak to customer services to see if they need to reset your account. https://www.o2.co.uk/contactus They need to check if you have the correct sim for the new account as well

Veritas Numquam Perit

Anonymous · ‎25-09-2017

@Belle05 it won’t work on your old account as you will have a new log in

MI5 · ‎25-09-2017

Have you activated your new SIM card yet?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Belle05 · ‎27-09-2017

Hi yes the shop activated the SIM card there and then.

O2

Account help!!

Getting a Battery change by Apple whilst on O2 Ins...

Activating mobile plan with new Apple Watch Ultra ...

Apple Watch Cellular Data stuck on 'Activating'

Sim not working In new phone

Billing