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Account help!!

Belle05
Level 1: Joiner
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I have an account and recently changed it to pay monthly sim only. I did this in store and they asked for an email to confirm details - Now my account does not seem to work and it doesn't work on old account either - says nothing here!

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Cleoriff
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Hi @Belle05. You need to speak to customer services to see if they need to reset your account. https://www.o2.co.uk/contactus  They need to check if you have the correct sim for the new account as well

Veritas Numquam Perit

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Cleoriff
Level 94: Supreme
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Hi @Belle05. You need to speak to customer services to see if they need to reset your account. https://www.o2.co.uk/contactus  They need to check if you have the correct sim for the new account as well

Veritas Numquam Perit

Girl in a jacket
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Anonymous
Not applicable

@Belle05 it won’t work on your old account as you will have a new log in

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MI5
Level 94: Supreme
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Have you activated your new SIM card yet?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Belle05
Level 1: Joiner
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Hi yes the shop activated the SIM card there and then.
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