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Mjcturner
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Hi, i just received a phone call saying I need to update/renew my account, can you help?
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Bambino
Level 71: Golden Child
  • 17782 Posts
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Registered:

@Mjcturner You can call customer service and ask, but it's most likely that it was a scam call.

Block the number and report it free to 7726.
If you gave them any information you need to change your password immediately.
O2 advice here:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

I DO NOT WORK FOR O2



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Bambino
Level 71: Golden Child
  • 17782 Posts
  • 858 Topics
  • 1823 Solutions
Registered:

@Mjcturner You can call customer service and ask, but it's most likely that it was a scam call.

Block the number and report it free to 7726.
If you gave them any information you need to change your password immediately.
O2 advice here:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

I DO NOT WORK FOR O2



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