5s payment error

[Anonymous]

Is anyone else getting some eci5 transaction error when trying to buy 5s? I know 100% has the funds for it so idk what's going on.. I tried calling O2 they said they call me back but never..l tried live chat waited 40 mins no response anyone have any idea

[Anonymous]

Hi,

If they are slow in getting back to you then e mail o2 https://www.o2.co.uk/apps/help/help

Although you will prpbably be best advised to ring them back or go into a Store to Upgrade.

[Anonymous]

I rather do everything online tbh but have you heard anyone else getting same problem or is this first time hearing it?

[Anonymous · Accepted solution]

Ive heard of peoples payments not going through because of various errors but most were successful after making more attempts.

If you dont want to visit a high-street store then fine, just keep trying.