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4g not working on iphone 6

Anonymous
Not applicable
Hi, I'm new here,
I have a new iphone 6 - sim free bought direct from apple.
I am on a 12 month sim only deal with O2.
I had to do a sim swop yesterday in the O2 shop as my last phone was a 4s. I'm out of contract on that phone. Never had a problem with the 3G service on it.
I waited 24 hours for the sim swop to go through and had no service - I tried the text service and it went through straight away. However my phone still says 3G. I've toggled 4g on and off.
I've done a full restore of the phone. Nothing
I've taken out the sim, cleaned it. Nothing
I'm at my wits end with it now.
I'm on O2 12m ultd 5GB 4G
Message 1 of 38
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Anonymous
Not applicable
Their is no extra charge for 4G.

You either receive it with a 4G sim card and compatibke phone or you don't as the area is not 4G covered yet.

On payg you can still choose a 3G or 4G tariff though.
Message 31 of 38
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Anonymous
Not applicable

Is 4G actually turned on via the handset?

 

Go into SETTINGS then MOBILE and make sure 4G is enabled.

 

Sounds silly i know but can be easily missed. Shocked

Message 32 of 38
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Anonymous
Not applicable

Oops....didnt read that your sorted now!! D'oh!

Message 33 of 38
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Beenherebefore
Level 32: Blockbuster         
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@Anonymous wrote:

Oops....didnt read that your sorted now!! D'oh!


Easily done when other people post in the thread about another problem instead of starting their own.

"My life is a facsimile of a sham"
Message 34 of 38
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Cleoriff
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Registered:

@Beenherebefore wrote:

@Anonymous wrote:

Oops....didnt read that your sorted now!! D'oh!


Easily done when other people post in the thread about another problem instead of starting their own.


A problem I have pointed out often. It also puts a block on anyone but the OP marking an issue as problem solved....:smileysad:

Veritas Numquam Perit

Girl in a jacket
Message 35 of 38
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MI5
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4G is free for everyone on contract - It's a nice little freebie perk from good old o2 slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 36 of 38
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jonsie
Level 94: Supreme
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Registered:

@MI5 wrote:
4G is free for everyone on contract - It's a nice little freebie perk from good old o2 slight_smile

 Unless you have a legacy tariff....:smileysad:

Message 37 of 38
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MI5
Level 94: Supreme
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Proper contracts wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 38 of 38
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