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4g issues

Ai
Level 1: Joiner
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I can’t connect to 4g, got a new phone following the loss of mine and a new sim but can’t connect to 4g, in settings it states 4g, VoLTE off and can’t select 4g, VoLTE on (tells me to contact o2) tried contacting o2 who told me it’s an issue with a mast, tried the shop and they told me try online, seriously not good, can anyone help with this, thanks
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Ai
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It seem like 4g is not activated but the bloody guy I spoke to at O2 states mast problem or issue with Apple, thanks for the info anyway
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Ai
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👍
Message 12 of 14
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MI5
Level 94: Supreme
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As I said, it does sound like they've not activated 4g.
Call to check.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 13 of 14
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Marjo
Former Staff
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Welcome to our community @Ai ! Let us know how it goes with customer service, and do come back to update us if you're still stuck with this, in case we could help any further.

 

Thanks guys for the troubleshooting @jonsie & @MI5 ! thumbsup

 

 

Message 14 of 14
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