I have an iPhone 5 on contract and was told at the time of upgrade I could use 4G, now however i am told I need to upgrade my phone?? Smacks of mis-selling to me!!!
I want answers as I can't upgrade til 20th January 2015!!!
It was made clear when the 5 was launched that it would not work on O2 4G, that's why O2 allowed the early upgrade promise. There has been no mis-selling at all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
It was made clear when the 5 was launched that it would not work on O2 4G, that's why O2 allowed the early upgrade promise. There has been no mis-selling at all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
If you were specificially told you could use 4G with the phone, there could be potentially a grounds for misselling HOWEVER you would firstly have to take this up with where you bought the phone from and you would also have to prove that you were told this which could be tricky especially as it was fairly common knowledge at the time that the only network that the iPhone 5 supported was EE and possibly 3 when they launch
