4G USA

[Anonymous]

I'm travelling in the US and have the overseas package plus all roaming data etc set up properly. I can see Bly get a 3G connection however (A,T&T). My wife has same device but on Vodafone and has 4G?

[Anonymous]

*only

[Cleoriff]

Have you got  4G enabled on your phone...ie were you able to get it in the UK..?

Also remember O2 have different roaming agreements to Vodafone@Anonymous

[Anonymous]

Yep. Everything set as it should be. Checked it against wife's settings too-all the same. And yes, I have 4G in UK all the time.

[Cleoriff]

Try a manual search to find another network @Anonymous. You may find the elusive 4G on that one...?

[Cleoriff]

Just to add... one of our members @Bambino is from the USA I have tagged him to see if he can advise further if the manual network search fails to work for you.

[Anonymous]

Nope, tried all that, switching off and back on each time as well. I find it hard to believe that O2 offer data and voice bolt ons for the US if it's impossible to use data. I'll try customer service when I get back (joyful thought), but as a business user this would be enough for me to switch

[Cleoriff]

You can phone CS for free if on contract @Anonymous

http://www.o2.co.uk/contactus

From abroad

+44 3448090202

Free†

Out of interest what area of the USA are you in currently?

[Anonymous]

Yes thanks, will try that when available next. I'm in FL but had the same issues in NY, CT, MA and NH last week.

[Cleoriff]

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@Anonymous wrote:
Yes thanks, will try that when available next. I'm in FL but had the same issues in NY, CT, MA and NH last week.

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Then it could be a handset or sim issue @Anonymous....Best of luck when you manage to call CS..

At least you are getting 3G so you aren't completely without data....