Solved: 4G Sim

Anonymous · ‎20-06-2015

Hi. Just got a new 4G sim for an iPhone 5 - not knowing that O2 did not support 4G on this device. Can I still use this sim to get cellular service - keep getting an error saying no network connectivity although phone shows I have 3G signal

jonsie · ‎20-06-2015

Text ACTIVE to 2020 and save the settings then reboot the phone. Also make sure you still have the idata bolt on in My O2.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Anonymous · ‎20-06-2015

You can still use the sim just as you have found out will not receive 4G on the device.

Have you done a sim swap?

Go instore & they will do it for you within minutes or you can do it online yourself

http://swapmysim.o2.co.uk

jonsie · ‎20-06-2015

Text ACTIVE to 2020 and save the settings then reboot the phone. Also make sure you still have the idata bolt on in My O2.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎20-06-2015

Reset your network settings.
Do you have the correct sim for your account type?
Contract and PAYG are different.
You will also need to check you are on an iData data package.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-06-2015

Worked a treat. Thanks for the help 👍

jonsie · ‎21-06-2015

Glad you are sorted @Anonymous ☺

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎21-06-2015

@Anonymous wrote:
Worked a treat. Thanks for the help 👍

You need to mark the post that answered your question correctly, not your own post mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎21-06-2015

Hi @Anonymous,

Great to see that you got some useful info!

FYI, I have added the 'Accepted Solution' tag to one of the helpful posts, as this is what that tag is for. If its not the right answer for you, do let me know and I'll change it

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