Solved: 4G Setup after doing sim swap

Anonymous · ‎17-03-2016

Going through 4G setup process having done sim swap on 4g enabled phone and getting a set up error 500 message.

MI5 · ‎17-03-2016

No need for the 4g set up assistant and it always fails - I've no idea why it's still even there.
As long as you have a 4g phone with 4g turned on in settings and you are in a 4g area, it will work.
If you are not seeing it, you need to call CS to get it enabled on your account.
Check signal here http://status.o2.co.uk/
CS Contact details here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-03-2016

No need for the 4g set up assistant and it always fails - I've no idea why it's still even there.
As long as you have a 4g phone with 4g turned on in settings and you are in a 4g area, it will work.
If you are not seeing it, you need to call CS to get it enabled on your account.
Check signal here http://status.o2.co.uk/
CS Contact details here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-03-2016

Hi @Anonymous

I presume you actually have 4G in your area? http://status.o2.co.uk/

Have a look at this helpful guide about network issues

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Veritas Numquam Perit

Anonymous · ‎17-03-2016

Claims to be 'excellent' in our area when I ran the test

MI5 · ‎17-03-2016

If you have the phone set up OK then call CS on 202 (contract) 4445 (PAYG) and ask them to check it is enabled on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎17-03-2016

Make sure the settings in the phone are correct.

I've used this site recently and it works.

https://www.geeksquad.co.uk/articles/o2-apn-settings

They also have settings for other networks (if that is of use to anyone).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Martin-O2 · ‎17-03-2016

Hi @Anonymous ! Welcome to the forums. Please come back and let us know how you get on with activating 4G.

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