4G Setup after doing sim swap

[Anonymous]

Going through 4G setup process having done sim swap on 4g enabled phone and getting a set up error 500 message.

[MI5 · Accepted solution]

No need for the 4g set up assistant and it always fails - I've no idea why it's still even there.
As long as you have a 4g phone with 4g turned on in settings and you are in a 4g area, it will work.
If you are not seeing it, you need to call CS to get it enabled on your account.
Check signal here http://status.o2.co.uk/
CS Contact details here http://www.o2.co.uk/contactus

[Cleoriff]

Hi @Anonymous

I presume you actually have 4G in your area? http://status.o2.co.uk/

Have a look at this helpful guide about network issues

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

[Anonymous]

Claims to be 'excellent' in our area when I ran the test

[MI5]

If you have the phone set up OK then call CS on 202 (contract) 4445 (PAYG) and ask them to check it is enabled on your account.

[gmarkj]

Make sure the settings in the phone are correct.

I've used this site recently and it works.

https://www.geeksquad.co.uk/articles/o2-apn-settings

They also have settings for other networks (if that is of use to anyone).

[Martin-O2]

Hi @Anonymous ! Welcome to the forums. Please come back and let us know how you get on with activating 4G.