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Apple iOS Devices (iPhone, iPad)

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Level 1: Joiner
Posts: 2
Registered: ‎24-09-2013
Accepted Solution

you are not subscribed to a mobile data service

hi. I have just updated my iphone4 to ios7 and changed my 02 tariff at the same time. I can now not use 3g even though i have plenty of allowance. Not sure if this is a problem with my phone or my network? advise please. 

Posts: 66,273
Topics: 431
Solutions: 6,954
Registered: ‎04-04-2012

Re: you are not subscribed to a mobile data service

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Upgrade-but-phone-not-working/td-p/534632
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 27,372
Registered: ‎17-04-2012

Re: you are not subscribed to a mobile data service

[ Edited ]
Check the network by going here

http://status.o2.co.uk

Reset the phone by.

Settings , general , reset , reset network settings.

And give your SIM card a clean.

Complete any sim swap.

Level 1: Joiner
Posts: 2
Registered: ‎24-09-2013

Re: you are not subscribed to a mobile data service

I have reset the network settings and I am in central london for good coverage. 

 

No joy. i don't really want to reset the phone back to factory settings. 

Posts: 15,522
Topics: 273
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Ideas: 5
Solutions: 1,224
Registered: ‎13-08-2008

Re: you are not subscribed to a mobile data service

What data bolton did they put you on check my o2 ? if not Iphone data then you need to change apn or get o2 to put you on iphone data.

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

iPhone 7 128gb on yearly refresh 20gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
Posts: 27,372
Registered: ‎17-04-2012

Re: you are not subscribed to a mobile data service

What I say does not do a factory reset.

Phone 02 to get the account checked.

202 contract.
4445 payg