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Level 1: Joiner
Posts: 3
Registered: ‎14-05-2016
Accepted Solution

visual voicemail not working (again)

suddenly visual voicemail doesn't work again.

frustrated.

 

Posts: 69,099
Topics: 446
Solutions: 7,468
Registered: ‎04-04-2012

Re: visual voicemail not working (again)

Text the word "STATE" to 9011
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 54,198
Registered: ‎04-01-2009

Re: visual voicemail not working (again)

Have you upgraded or changed tariff before this happened? Check which data bolt on you have in My O2. 

Level 1: Joiner
Posts: 3
Registered: ‎14-05-2016

Re: visual voicemail not working (again)

IT worked yesterday, not today :-(

I don't know how to check data bolt-on

feeling frustrated

Community Manager
Posts: 2,318
Registered: ‎23-07-2014

Re: visual voicemail not working (again)

[ Edited ]

Hi @gandalfscan have you checked out any of the suggested fixes in this topic where members were having issues after they updated to iOS 11?

To check what bolt-ons you have, you can do that in My O2 when you click into View tariff and allowances. The section on the page looks like this (on PC):

viewtariffandallowances.png

 

Let us know how you get on and if you're still struggling?

 


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Level 1: Joiner
Posts: 3
Registered: ‎14-05-2016

Re: visual voicemail not working (again)

thankfully, it seems to have resolved.

not sure why.

I did turn it off and then on again...

Community Manager
Posts: 2,318
Registered: ‎23-07-2014

Re: visual voicemail not working (again)


gandalfscan wrote:

thankfully, it seems to have resolved.

not sure why.

I did turn it off and then on again...


Great news! Glad to hear it and thanks for coming back to let us know! smiling


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Posts: 54,198
Registered: ‎04-01-2009

Re: visual voicemail not working (again)

Possibly a temporary network issue though turning off and on has been known to be a fix for others. Anyway it's good to know that it is working again.