cancel
Showing results for 
Search instead for 
Did you mean: 

visual voicemail not working (again)

Anonymous
Not applicable

suddenly visual voicemail doesn't work again.

frustrated.

 

Message 1 of 8
7,175 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

thankfully, it seems to have resolved.

not sure why.

I did turn it off and then on again...

View solution in original post

Message 6 of 8
7,114 Views
7 REPLIES 7

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Text the word "STATE" to 9011
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
7,170 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Have you upgraded or changed tariff before this happened? Check which data bolt on you have in My O2. 

Message 3 of 8
7,168 Views

Anonymous
Not applicable

IT worked yesterday, not today 😞

I don't know how to check data bolt-on

feeling frustrated

Message 4 of 8
7,167 Views

Marjo
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi @Anonymous have you checked out any of the suggested fixes in this topic where members were having issues after they updated to iOS 11?

To check what bolt-ons you have, you can do that in My O2 when you click into View tariff and allowances. The section on the page looks like this (on PC):

viewtariffandallowances.png

 

Let us know how you get on and if you're still struggling?

 

Message 5 of 8
7,121 Views

Anonymous
Not applicable

thankfully, it seems to have resolved.

not sure why.

I did turn it off and then on again...

Message 6 of 8
7,115 Views

Marjo
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

@Anonymous wrote:

thankfully, it seems to have resolved.

not sure why.

I did turn it off and then on again...


Great news! Glad to hear it and thanks for coming back to let us know! smiling

Message 7 of 8
7,112 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Possibly a temporary network issue though turning off and on has been known to be a fix for others. Anyway it's good to know that it is working again. 

Message 8 of 8
7,105 Views