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visual voicemail not working (again)

Anonymous
Not applicable

suddenly visual voicemail doesn't work again.

frustrated.

 

Message 1 of 8
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Accepted Solutions

Anonymous
Not applicable

thankfully, it seems to have resolved.

not sure why.

I did turn it off and then on again...

View solution in original post

Message 6 of 8
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MI5
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Registered:
Text the word "STATE" to 9011
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
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jonsie
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Have you upgraded or changed tariff before this happened? Check which data bolt on you have in My O2. 

Message 3 of 8
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Anonymous
Not applicable

IT worked yesterday, not today 😞

I don't know how to check data bolt-on

feeling frustrated

Message 4 of 8
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Marjo
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Hi @Anonymous have you checked out any of the suggested fixes in this topic where members were having issues after they updated to iOS 11?

To check what bolt-ons you have, you can do that in My O2 when you click into View tariff and allowances. The section on the page looks like this (on PC):

viewtariffandallowances.png

 

Let us know how you get on and if you're still struggling?

 

Message 5 of 8
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Anonymous
Not applicable

thankfully, it seems to have resolved.

not sure why.

I did turn it off and then on again...

Message 6 of 8
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Marjo
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Registered:

@Anonymous wrote:

thankfully, it seems to have resolved.

not sure why.

I did turn it off and then on again...


Great news! Glad to hear it and thanks for coming back to let us know! smiling

Message 7 of 8
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jonsie
Level 94: Supreme
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Possibly a temporary network issue though turning off and on has been known to be a fix for others. Anyway it's good to know that it is working again. 

Message 8 of 8
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