on 21-01-2013 11:08
on 21-01-2013 11:08
hi,
I recently took an upgrade from carphone warehouse from a galaxy samsung s2 to the new iphone 5. I kept the same number and was told that I should be sent a text saying when the new micro sim will be activated.
I received a text to my old phone with the usual "welcome to 02" "thanks for staying with us blah blah blah". even had the data connection details sent to my old phone and the iphone still showing "no service". tried entering the new details into the new phone but still had no luck.
Has anyone had any experience with upgrading to the new Iphone 5 but with the same number and had the same issue?
I've tried turning them both on and off, leaving the new one on for a whole day while the old one was off. no luck 😞
Solved! Go to Solution.
on 21-01-2013 18:31
on 21-01-2013 18:31
Try texting SWAP to 20220, the process seems to have failed.
on 21-01-2013 11:12
on 21-01-2013 11:13
on 21-01-2013 11:13
Keep turning the iPhone 5 on & off regularly until you get signal or if its been past 24 hours, contact cs to see if the sim swap was done properly, all information is in the contact us page at the bottom of the page
on 21-01-2013 11:23
on 21-01-2013 11:23
you need to request the sim swap process yourself
on 21-01-2013 18:31
on 21-01-2013 18:31