Solved: upgrade

Anonymous · ‎18-06-2017

hey

i had a phone call from a gentleman from O2 the other week regarding a 20% discount i get on upgrades and products due to being a ong term customer, i was just wondering how i go about getting this discount on my new upgarde? thanks

MI5 · ‎18-06-2017

You will need to do it through the retentions team.
Call 202 from your phone and choose the option that says "I'm thinking of leaving"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎18-06-2017

You will need to do it through the retentions team.
Call 202 from your phone and choose the option that says "I'm thinking of leaving"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎18-06-2017

Definitely call O2 as it may have been a third party calling you.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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