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iPhone unlocking

Anonymous
Not applicable

on ‎07-05-2013 17:55

on ‎07-05-2013 17:55

I recently filled in an unlocking form for iPhone and received an email and text to inform me that my request was successful and to just connect the iPhone to iTunes and a message will appear telling me that the unlock has been successful.  However, no message is appearing when I plug in the phone - with the o2 sim and with the non o2 sim.  I read other forums which suggested carrying out a back-up and restore before putting the non o2 sim in too, which I have done, and still no luck.

 

Does anyone have any further advice?  I have contacted an o2 guru who could not really help with the situation...

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MI5
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on ‎07-05-2013 18:02

on ‎07-05-2013 18:02

Does the phone register on the non O2 network when you put a non O2 sim in it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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adamtemp64
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on ‎07-05-2013 18:04

on ‎07-05-2013 18:04

It can takeup to 10 days are you ppayg or monthly? it may be best to ring and not use the live chat service to check the progress.
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable

on ‎07-05-2013 18:56

on ‎07-05-2013 18:56

When I put in the non O2 sim, the phone says 'no sim' so it is not recognising the sim at all.

Ah, so after I receive that email I may have to wait 10 days or so before the message would appear on iTunes? I am on a pay monthly contract.
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adamtemp64
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on ‎07-05-2013 19:00

on ‎07-05-2013 19:00

is the non o2 sim an active sim i.e. working
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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on ‎07-05-2013 19:02

on ‎07-05-2013 19:02

"No sim" is not a good sign......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

on ‎08-05-2013 21:31

on ‎08-05-2013 21:31

Yes it's an active sim. I use it whilst living in France, surely the fact that it is a French sim shouldn't be an issue?
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