on 14-09-2012 09:02
I'm struggling with this too....
Looking at the o2 twitter feed they are telling everyone it will arrive with a nano sim but I don't think they are talking about orders direct from Apple. When I ordered direct I had no option to tell them I was on o2 at anytime! The website link just explains how to register your o2 nano sim once you have it.... nothing regarding actually getting one. I chat with a live assitant didn't come to much earlier either.....
Sol: Hi I'm O2 : Sol. How can I help?
Nick: Hi, I have just pre pre ordered the new iPhone5 direct from Apple. I had read on the o2 twitter account that the nano sim will be inthe box but at no time did I have the option to tell them I was on o2. Can I order one direct through yourselve please?
Sol: I'm sorry i can't comment on the updates for the pre order .
Sol: But i will help you with the link you need to register and get all the updates for pre order .
Nick: I dont need to pre order, I have done that with Apple. I just need to order a nano sim card from o2 for my contract.
Sol: You will get the new Nano sim with the new iPhone 5 once you get the Phone.
Sol: You will get the Nano sim along with the your new iPhone 5.
Sol: And Congrats for the new phone.
Nick: OK, is this 100% accurate? How do Apple know I need an o2 simcard? I had no option to tell them this when ordering?
Sol: Give me few minutes.
Nick: Just want to make sure it works when I receive it
Sol: You're welcome. It's okay, you don't need to be sorry as I'm here to help you.
Sol: I'm sorry we don't have any updates yet as to from where you can get the nano sim.
Sol: But as the iPhone 5 will be with us from 21 September, you can get back to us on or after this date and we'll then let you know about this.
Nick: ok thanks. have a good day
on 14-09-2012 09:15
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on 14-09-2012 09:17
Who needs to sim swap?
Upgrading customers will have to swap from a standard or micro sim to a nano sim. We can help you do this.
seems pretty clear to me, ill let you know if they send me a sim like they did last year with the micro sim.
on 14-09-2012 09:21
O2 need to send out Nano SIMS separately or make them available to pick up in store pior to next Friday.