Were is my order

[Anonymous]

Ordered Ipad pro 9.6 128gb its says its in stock and had a confirmation that it was going to be delivered between 8am - 8pm stayed in all day no sign, what a waste of a day thanks 02. Came back after 10 years because the customer service was so bad last time and thought id give it another try. wish I hadnt bothered......

[MI5 · Accepted solution]

Most likely out of stock regardless of what website says.
Chase it up with CS http://www.o2.co.uk/contactus

[Cleoriff]

Hi @Anonymous We wouldnt know where your order is. You will have to phone customer services tomorrow

http://www.o2.co.uk/contactus You may find it's probably out of stock...

Edited for typo!

[Bambino]

O2 really needs to sort out a live stock checker. It's extremely harsh and unfair, especially at this time of year for customers to place orders that have no chance of being fulfilled in time. Very bad business.

[jonsie]

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@Bambino wrote:

O2 really needs to sort out a live stock checker. It's extremely harsh and unfair, especially at this time of year for customers to place orders that have no chance of being fulfilled in time. Very bad business.

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Maybe they don't need one due to having no stock ...

[Cleoriff]

This 'out of stock' issue with O2 is poor practice and bordering on the illegal in my opinion. Other retailers do it Argos, Next, Amazon, PC World, AO, Currys, George, Tesco Direct etc, etc etc.....Most of my shopping is done online, so I know how many offer a live ordering system. To pay a massive amount of money to start a contract and then be paying monthly for goods you don't actually have in your possession is absolutely outrageous.

[jonsie]

Not too sure about illegal but it's damn immoral.

[Cleoriff]

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@jonsie wrote:

Not too sure about illegal but it's damn immoral.

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If it is common practice then yes it's immoral.... it is also fraudulent. Let's say I bought a car from Ford. I put down a deposit and took out a credit agreement to pay every month....then Ford tell me 'hey...thanks for your money and repayment plan. Sorry we can't source that car for another few months...but carry on paying for it as I am sure it will rock up soon?

Or AO online. Recently bought a washer/dryer. Paid for it outright. Also purchased next day delivery. Do you think I would have accepted..oh sorry its out of stock? No I wouldn't and thats because it clearly stated the item was in stock...(or could be sourced) for next day delivery. (Just to add to this. I was given a one hr delivery slot. It was late due to problems with the delivery van. They refunded my delivery charge) .

[jonsie]

I couldn't agree more...

[Anonymous]

Couldn't agree more as well.