Unlock my iphone 3gs

[Anonymous]

Hi, hello to all!

i am travelling overseas and want to unlock my iphone 3gs. I have submitted the unlock form 5 times and each time received an email with this message " Sorry, you have not passed our security checks with the information that you have provided. Kindly check that you have 
provided the correct information"

i have provided the correct info everytime!

please advise how to proceed as i would like to have my phone unlocked asap.

Many Thanks!

[MI5]

I suggest you call customer services and find out exactly what they don't like.

[Anonymous]

Thanks for the quick response! 

I am travelling and dont have the network coverage, so cant call customer services 😞

[jonsie]

You could try the chat link in my signature.

[Anonymous]

Thanks!

Well, Lucy keeps replying about iphone 5! Anything else please?

[jonsie · Accepted solution]

Not Lucy, thats just an automated robot!

Just wait till the the chat link appears or you can use the one here:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

You need to be patient and the link appears when someone is free to chat.

[perksie]

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@jonsie wrote:

Not Lucy, thats just an automated robot!

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We all love Lucy, but sadly she's as dim as a Toc H lamp!

[Anonymous]

Many Thanks Jonsie!

chat solved my problem

Thanks again

[jonsie]

Glad you got it sorted, thanks for letting us know:smileyhappy: