Unlock Iphone 4 that was on Pay Monthly contract

[Anonymous]

I requested my old Iphone 4 which was a Pay Monthly to be unlocked by O2 on the 19th Dec last year and was told it will take 5 days, I waited until early Jan before I rang again as I had heard nothing and was told an escalation form can be raised which I was told would take 10 days and I would receive a text or e-mail to confirm.

10 days passed and I still didn't hear anything so I rang again on the 16th Jan to chase and was told that a escalation form would be filed out again and this time it would take 72 Hours.

Still heard nothing so I rang today to be told that I shouldn't of been told 72 Hours but 10 days is the norm which will be the 26th Jan.

Please help! As this can't be the best process, I have been very patient but I am going to be really annoyed if this has not been completed on the 26th Jan!

[MI5 · Accepted solution]

We can't do anything for you unfortunately as this is a customer forum. You'll just have to keep contacting CS until Apple process it for you.

[Anonymous]

Thanks - I think I just needed to air my frustrations 🙂 I will wait until the 26th to see if it happens

[MI5]

Yeah, I know how annoying it can be. Have you tried connecting to iTunes with a different SIM in anyway, just in case....?

[Anonymous]

Yeah tried connecting with Itunes but still says " The SIM card inserted in this iPhone does not appear to be supported"

In the age of paperless technology you would think it could happen straight away. O2 just need to think of another way to quicken process but I guess it's not in there interest to improve this type of service. 🙂 Thanks anyway