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Problems with Sim

Anonymous
Not applicable

i have a new Iphone 5 and i used to have blackberry, i got it last night and they said that i will be able to use the phone in 24hrs.

the phone is not working yet

i have tried the 02 sim swap but it keeps failing 

what do i do without going into the store???

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MI5
Level 94: Supreme
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Try rebooting the new phone. Has the old SIM turned off yet?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Toby
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Hi Amy,

Did either of these bits of advice work?

Toby
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